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Have a Question? Need Some Help?

We’re here to serve. If you have a question about our products or general operations, we recommend checking our “Frequently Asked Questions” first.

Otherwise, please fill out the contact form below, and we’ll get back to you shortly.

Contact Us

Whether you’re checking on the status of an order, inquiring about a specific product, or looking to connect with our team, we are happy to help. Just fill out the fields below with the necessary information, and we’ll follow up once we’ve reviewed your needs.

Keep in Touch

Want to keep updated on our latest products, learn more about coffee, and receive occasional promotions? All you need to do is fill out the fields you see here, and we’ll add you to our mailing list.

Don’t worry, we won’t spam your inbox or sell your information..

You can also follow us on Instagram or Facebook for updates, behind the scenes insights, and more.

Frequently Asked Questions

While our ultimate goal is to roast our own coffee in-house, we currently work with third-party roasters to help create the products we offer. This helps us deliver the best product possible while ensuring ethical practices are being followed. We have performed extensive testing and sampling so that we can offer consistently high-quality roasts to our customers.

All coffee we sell has tracible origins to confirm that it was ethically farmed using organic farming practices.
When you make an order through our website, you should receive a confirmation email. Sometimes email filters can mark new email addresses as spam by accident.

If you didn’t receive an email after making an order, make sure to check your spam folder.

If you created an account, we also recommend checking to ensure you entered the correct email address. You can do so by clicking here.

If everything looks correct, and you still have no confirmation email, please contact us directly, and we will confirm your order and provide you with any additional info.

This means that the coffee we offer has been farmed according to the rules and regulations of organic farming. That includes growing our beans without the use of synthetic fertilizers or pesticides. 

We have the appropriate paperwork and industry labels to confirm this is accurate. 

 

Yes. The coffee industry has a dark history of farmers being underpaid for their hard work. Fair trade helps to ensure farmers are given a fair market value for the coffee beans that they produce. 

As a Midwest company with deep ties to local farming, it’s very important that the people who grow are products are paid a livable wage. 

One of our core goals is to continue working to create a better market for coffee farmers. 

Because we purchase our coffee through other roasters, our coffee is not currently directly traded. However, it is our goal to form direct relationships with coffee farming communities so that we can create lasting relationships while ensuring they have everything they need. 

To our fellow coffee sojourners, we hear you. You want your coffee to be “your coffee”. It helps you stay calm when life’s distractions come your way.

We believe when you stay grounded in who you are, your journey leads you True North. Believe and build confidence in yourself and your vision, so you can reach for the stars. Take time to fully enjoy the experience of today, starting with our coffee, because our coffee is “your coffee”.

Be you and stay grounded.

Brew North Roasters